Shaon Rahman

Infrastructure IT Support

• Provide Level 2 support across Windows, iOS, macOS, VMware, and networking environments for the Pacific region.
• Manage ServiceNow incident queues and built a custom APAC dashboard to improve visibility and SLA adherence.
• Administer Microsoft 365, Active Directory, and Microsoft Intune for endpoint management and policy enforcement.
• Drive Azure and AWS adoption initiatives alongside automation scripting to streamline operational workflows.
• Lead cybersecurity compliance activities and participate in disaster recovery planning and testing.
• Serve as primary VMware and ServiceNow escalation contact for the Pacific region.

IT Support Technician

• Managed end-to-end IT operations across four Sydney warehouse sites, ensuring high availability of critical systems.
• Planned and executed migration of 150+ on-premises servers to AWS, delivering a 30% reduction in infrastructure cost.
• Led a three-month network cutover project spanning Australia, New Zealand, Japan, and South Korea with zero critical downtime.
• Standardised 200+ workstations with consistent imaging, security baselines, and asset documentation.
• Migrated secure printing infrastructure to Equitrac across 500+ Intune-managed devices for enhanced audit compliance.

Maintenance Technician

• Maintained office IT infrastructure for 20 workstations and the on-site server room, including hardware and cabling.
• Diagnosed and repaired Siemens PLC and HMI mechatronic equipment on the production floor, minimising downtime.